MEMBERSHIP PURCHASING
How do I purchase a membership?
- You can purchase a membership online here, on the phone at (413) 664-4481 x 5, or by sending us this enrollment form via email to members@massmoca.org.
I already bought admission tickets. Can I put the tickets toward purchasing a membership?
- Yes, you can convert your admission ticket(s) towards the cost of an annual membership within 10 calendar days following your visit to MASS MoCA. Visit our box office before you leave the museum on the day of your visit to take advantage of this offer.
When can I start using my membership?
- Your membership is active and ready to use immediately on the day of purchase. Until you receive physical cards in the mail, feel free to reserve your tickets on-site with a photo ID or online using your membership account.
When will my membership expire?
- Your membership will expire 12 months after your purchase. For an exact date, check the back of your membership card or log in to your online account here and visit the membership tab.
How do I give a membership as a gift to someone else?
- We love when patrons want to share their love of MASS MoCA with others. To gift a membership, simply follow this link and choose the membership level you are interested in and complete the form below it.
MEMBERSHIP RENEWAL
How do I renew my membership?
What is the automatic renewal program?
- The automatic renewal program ensures that your support of MASS MoCA is ongoing, while helping the museum save on resources. You can enroll in automatic renewal by contacting members@massmoca.org or by selecting the option to enroll when joining or renewing online. You may opt out of the automatic renewal program at any time by notifying us at (413) 664-4481 x 5 or by emailing members@massmoca.org.
What if my billing information changes?
- You can visit the box office in-person or contact us at members@massmoca.org or (413) 664-4481 x 5.
What if I need to cancel my membership?
- If you need to cancel your membership, please reach out to us via email at members@massmoca.org or by phone at (413) 664-4481 x 5. Please be aware that all memberships sales are final and non-refundable. If you are moving out of the area, we are happy to transfer the membership to a person of your choice for the remaining time.
ONLINE ACCOUNT
How do I log in to my online member account?
- To login to your account, click the login option at the top right hand corner of the MASS MoCA home page or at the bottom of any page. The first time you login, simply request a password reset using the email address associated with your account, and set your password.
How do I reserve pre-sale tickets?
- To reserve member-exclusive pre-sale tickets, log into your account on the day of the pre-sale and select the event from our events page. A member price will be made available for purchase.
How do I reserve members' admission tickets online?
- To reserve member tickets online before your visit: first, log into your account. This will unlock the free member price type. Place these in your cart and check out. Be advised: if you placed tickets in your cart before logging in, these will not automatically convert into member tickets. Delete them from your cart; then navigate back to choose the free tickets.
My online account doesn’t reflect my membership, but I know my membership is active. How do I fix this?
- Contact us at members@massmoca.org or call (413) 664-4481 x 5.
MEMBERSHIP CARD(S)
When will I receive my membership card(s)?
- Your membership card(s) will arrive in the mail 2-3 weeks from the purchase date. Until then, please use your membership account online to reserve tickets or your email, printed receipt, or photo ID when you reserve tickets in person.
I forgot my card at home, how can I enter the museum?
- No worries; stop by our box office with a photo ID and the box office staff will reserve tickets for you.
I never received my membership card(s),what should I do?
- If you never received your membership card(s), please contact us via phone or email to confirm your mailing address and have a new copy sent to you. Please reach out to us via email at members@massmoca.org or by phone at (413) 664-4481 x 5
I lost my membership card(s). How can I replace them?
- Please contact us via phone or email to confirm your mailing address and to have a new copy sent to you. Please reach out to us via email at members@massmoca.org or by phone at (413) 664-4481 x 5
Can I use my MASS MoCA membership card for admission to other museums?
- Yes, you can use any MASS MoCA membership, at the Dual/Family level or higher, to visit the Whitney Museum of American Art in New York, NY . In addition, any membership at the Contributors level and higher receive reciprocal admission at more than 400 museums nationwide through the Reciprocal Organization of Associated Museums (ROAM). Call before your visit to confirm your benefits, bring your ID, and don’t forget your MASS MoCA membership card or be prepared to login to your account for proof of an active membership. Participating venues are not required to grant benefits to visitors who forget their cards.
GENERAL
How do I contact the Membership Office?
- To contact the membership office, call (413) 664-4481 x 5, email members@massmoca.org, or visit our box office team in person.
How do I update my mailing address or contact information?
- To update your contact information, email us at members@massmoca.org with the changes.
I receive admission to MASS MoCA through my school, another museum, or my employer. How do I claim that benefit?
- Simply show your relevant ID/badge or reciprocal museum membership card at our Box Office to receive admission on the day of your visit.
How do I make reservations online when using a library pass?
- To reserve your admission tickets with a library pass, please stop by our box office on the day of your visit and we will reserve the tickets for you. No online advance tickets are required.
I’ve noticed changes to the membership program, what happened?
- Our membership program hasn’t seen changes since 2017. As MASS MoCA grows and evolves we want to ensure that the membership program does the same and our members continue to receive the best we have to offer. The recent change to level names and the expansion of benefits establishes clarity between membership types and guarantees parity between cost and benefits when upgrading levels.
DISCOUNTS
Do you offer discounts on memberships for seniors, students, teachers or military personnel?
- We currently offer a senior and student discount toward our Global membership level. We are not able to offer this discount online because of the extra verification required, but you can sign up in person, call us at 413-662-2111 x5, or email members@massmoca.org.
What discounts are available through my MASS MoCA membership?
- ;MASS MoCA memberships at ALL levels receive 10% off at the MASS MoCA Store, 10 % off Camp MASS MoCA registration, 10% off performing arts tickets, never have to pay a ticketing fee, as well as additionally discounted member tickets to select performances throughout the year.
Can I use membership admission benefits for group visits, tour groups, or school visits?
- Membership admission benefits are non-transferable and do not apply toward group visits of any kind.
Do I receive reciprocal benefits at other museums?
- Yes, you can use any MASS MoCA membership, at the Members level or higher, to visit the Whitney Museum of American Art in New York, NY. In addition, any membership at the Contributors level and higher receive reciprocal admission at more than 400 museums nationwide through the Reciprocal Organization of Associated Museums (ROAM). Call before your visit to confirm your benefits, bring your ID, and don’t forget your MASS MoCA membership card or be prepared to login to your account for proof of an active membership. Participating venues are not required to grant benefits to visitors who forget their cards.
Terms and Conditions
All MASS MoCA memberships are revocable licenses and can be revoked at any time at the sole discretion of MASS MoCA without refund in the event of any noncompliance with or violation of any museum rule or other term or condition of membership, or for any inappropriate conduct. Memberships are non-transferable and cannot be shared with persons and/or households except as specifically provided per such membership category.
Memberships are for personal use only. All membership sales are final and non-refundable. By becoming a member, you agree to adhere to the above membership terms and conditions and all museum rules and regulations to ensure a safe and enjoyable experience for all MASS MoCA staff and guests. For a full list of all MASS MoCA member benefits, FAQs, and guidelines, visit here.