Box Office Associate
MASS MoCA’s Box Office Associate works closely with museum staff and patrons on all aspects of ticket sales for both performing arts events and gallery admissions. He or she will promote MASS MoCA’s performances and exhibitions to patrons, answer phones, and be a friendly greeter to the public, providing information on - and directions to - Museum features and other North Adams and Berkshire County destinations.
The ideal candidate must match a high standard of internal and external customer service with organizational skills, including the ability to manage a cash drawer, mailing lists, and data management, as well as the appearance of the Box Office space and lobby.
This part-time, seasonal position ranges from 10 to 20 hours per week in the winter to 20 to 25 hours per week during the summer. The Box Office Associate is required to work most weekends and holidays and some evenings.
To apply, send resumé and cover letter to BoxOffice@massmoca.org with the subject: Box Office Associate position. Alternately, candidates can fill out an application at the Box Office in MASS MoCA’s lobby. No phone calls please. MASS MoCA is an equal opportunity employer and seeks diversity in its workforce.
Enjoy people? Enjoy art? MASS MoCA is hiring temporary seasonal security staff.
The right candidates will enjoy working in a museum environment and have the ability to communicate clearly and cordially with our guests. A flexible schedule including weekend and holiday work, walking and standing for extended periods of time, and just a touch of patience will be required.
To apply, obtain and complete an application from MASS MoCA's Box office at 87 Marshall Street, North Adams. You can also email a resumé and cover letter to firstname.lastname@example.org. No phone calls please. MASS MoCA is an equal opportunity employer and seeks diversity in its workforce. Retirees encouraged to apply.
MASS MoCA Internship Program
MASS MoCA seeks full-time interns for various departments. Spend any season in the culturally rich, naturally beautiful Berkshires, while gaining invaluable professional experience in the arts. Paid interns are given $100/week stipend and free housing within a block of the complex (cable, internet, and utilities included). Each applicant may apply to a maximum of 2 departments.
Summer Internship dates: Monday, June 2, 2014 - Monday, Sept 1, 2014
(unless otherwise specified)
Application Deadline: March 1st
Box Office (1) - Monday, May 19th Interns assist both the Box Office Manager and Box Office Coordinator with promoting performances and exhibitions to the public, act as a greeter and provide customer service (general information about MASS MoCA, North Adams, Western Massachusetts â€“ often includes giving directions and/or recommendations of other highlights of Berkshire County) as well as maintaining the overall look of the lobby. Interns are responsible for providing phone and administrative support, processing ticket orders, maintaining mailing list database, and responsible for daily cash draw. Interns will also assist in giving tours of the galleries and any other visitor relation duties that may arise.
The Visitor Services intern will be trained in the skills required to staff the Museum Box Office, Information Desks and Gallery Tours. Duties will include selling tickets, greeting groups, answering patron questions, conducting conversational tours of the galleries and grounds, and maintaining the organization of visitor services materials in the public areas. The Visitor Services intern will also participate in a data mining project using existing sources - spreadsheets, mailing lists, and Box Office Group visitation data - to build a comprehensive tool for use in outreach efforts to colleges, tour groups, camps, and schools. Successful candidates will be self-sufficient, have strong verbal and organizational skills, the ability to use excel and/or database tools, and must have an enthusiasm for both public speaking and customer service. This is a full-time internship. The typical weekly schedule is Wednesday to Sunday. The intern must be available from Monday, May 19th through Tuesday, September 2. Applicants who cannot meet these requirements will not be interviewed. This internship carries a stipend and requires attendance at all MASS MoCA Intern Education programs. This internship does not include housing.
Stage Tech / Performing Arts Production (2): Interns work with the Production Coordinator, Master Carpenter, Master Electrician, House Sound Engineer, and house crew on all aspects of technical theatre, music, and films. This includes hands-on in all of the following areas â€“ carpentry, lighting, sound, audio/visual, and running crew.
Marketing/Public Relations (1): Interns work on all aspects of marketing MASS MoCA's events and exhibitions including postering and flyering for upcoming performing arts events in surrounding areas, writing blogs, facebook posts, and tweets, researching new forums for publicity, assisting with public outreach by manning booths and tabling at festivals and local colleges, writing press releases, assisting with bulk mailings, giving tours of the galleries, preparing press packets. Must have a valid US driver’s license.
Archive Intern: Intern will work in cooperation with several departments to introduce a practical framework for MASS MoCA's collection of archival media. This is a new position and a sizable project-you are expected to be a problem-solver and work with autonomy. The candidate will likely: Help develop a standards manual to ensure data unity. Create usable metadata keywords and methods. Digitize analog media. Applicants should be in a library science, archive, or digital asset management program and have a strong knowledge of social media trends. In addition to your CV, cover letter, and letters of recommendation please include any relevant links: your blog, twitter, tumblr, a favorite blog, website, flickr, etc.
Museum Education (12 months - 1 position available) starts Monday, May 19th: This is a great opportunity for a recent grad to spend a year experiencing the many dimensions of museum education; many of our past interns have gone on to grad school for education or have been placed in education positions in schools and other museums. The Senior Intern's primary responsibility is to work with school groups by assisting the Manager of School Programs in leading tours, conducting art projects, and running artist residencies with Kidspace artists. The intern also staffs Kidspace public hours, helping visitors explore the exhibition and create their own works of art. The intern leads tours of the main galleries, covers shifts at the Information Desk, and assists Education staff with planning and implementing upcoming public programs, community events, art classes and gallery activities, writing family guides and curriculum activities, and with some office duties as needed. The intern plays an integral role in the department working as part of a team, and serves as the right hand of the Director of Education + Kidspace, assisting her with everything from grant writing to exhibition planning.
Museum Education (1 - summer only) starts Monday, May 19th: The summer Interns are primarily responsible for interacting with the public by conducting conversational style tours in the main galleries, serving at the information desk, and running public hours in Kidspace, helping visitors explore the exhibition and create their own works of art. Interns also help with summer art camps and other public programs as needed. Interns are also assigned specific projects that may include preparing tour materials, planning upcoming events and Kidspace exhibitions, researching artists, writing grants, and developing strategies and programs for target audiences. Successful candidates should be self-sufficient, have an eye for detail, strong oral, writing, and research skills, an enthusiasm for public speaking, and strong customer service skills. Preference is given to candidates with museum / art education experience. Weekend hours required; and must be able to work from Monday, June 2nd â€“ Tuesday, September 2nd applicants who cannot meet these requirements will not be interviewed.
Development and Special Events (1): Reporting to the Director of Development, the Development and Special Events Intern will work directly with development and special events staff on all aspects of MASS MoCA’s fundraising activities, including research, grant writing, direct mail, special events, membership, and database management. Interns will be required to work up to 50 hours per week, although some weeks could be longer. Strong writing ability and previous experience interacting with the public are preferred.
Graphic Design: Intern assists in day-to-day tasks of MASS MoCA's in-house design studio, both digital and physical, working closely with the design, curatorial and marketing departments. Working directly with the Creative Director and Senior Designer, this position is 1/3 graphic designer, 1/3 production, and 1/3 jack- of-all-trades. Projects include (but not limited to) production and installation of vinyl exhibition and way finding signage, weekly advertisement design, digital archive management, vendor contact, daily museum photography, upkeep of website components, and general studio tasks. Intern should demonstrate enthusiasm, stamina, and willingness to work with a team. Excellent knowledge of Adobe CS4 or higher (InDesign, Illustrator, Photoshop) required, with working to advanced knowledge of Flash. Excellent knowledge of digital photography hardware and intermediate photo editing skills.
Visual Arts (1): Interns will also devote 1.5 days per week to the Education department, giving regular tours of exhibitions, interacting with museum visitors, and developing focused "spotlight" talks on topics of special interest. This is a crucial part of the internship experience. Interns assist in the day-to-day operations of a busy curatorial department and help with the preparations for upcoming programs as well as the maintenance of current exhibitions. Responsibilities may include administrative duties, research, writing, and any number of unexpected errands or jobs required to help maintain an ambitious exhibition program of contemporary art. The successful candidate should be self sufficient, have an eye for detail, strong writing and research skills, and a positive attitude about performing many kinds of tasks on a demanding schedule. Must have drivers’ license and be willing to do a fair amount of driving.
To apply to MASS MoCA Internship Program: Send your application form (.pdf or .doc), cover letter, resume, and two letters of references to MASS MoCA c/o Meghan Robertson, Company Manager, via email at email@example.com or via fax at (413) 664-4519.
A: We encourage you to apply via email. You may submit application materials (application, cover letter, resume, and two reference letters) in the text of an email or as Microsoft Word attachments. Reference letters may be submitted separately by the person writing the letter. Please ask reference to include contact information in their letter. Submit all applications to Meghan Robertson.
A: Yes. Two reference letters may be submitted via email with your application or separately. Please ask letter-writers to include contact information.
A: Yes. Please address mailed applications to Meghan Robertson, Company Manager, MASS MoCA, 1040 MASS MoCA Way, North Adams, MA 01247.
A: MASS MoCA can only accept applications from applicants who already have US citizenship or a work visa for work in the USA. Unfortunately we are unable to be a host organization for an international applicant.
STIPEND AND HOUSING
A: All departments offer each intern $100/week stipend plus housing for the duration of the internship in that department.
A: Located within walking distance from MASS MoCA, intern housing is furnished with basic furniture, pots and pans, and silverware. Interns share a bedroom (usually 2 interns per bedroom) and common areas with fellow interns. Interns are responsible for their own meals.
A: No. Pets are not permitted in intern housing. Please find alternate pet care for the full duration of your internship.
WORK HOURS AND DAYS OFF
A: Full time Interns will work 50+ hours per week. This is the best way to experience the inner workings of each department. Days off are determined by each department according to its needs.
A: If you have a wedding or some other brief (23 days) event to attend that has been planned in advance, please inform us ASAP if you are selected for an interview. If you would need to leave the internship for one week or more, please do not apply now. Consider applying in the future when your schedule is more flexible. We are looking for people who can work continuously for the duration of an internship.
A: Yes. Once a week interns will meet for a presentation and discussion by department heads and/or visiting artists. During the summer season, we also plan all-intern excursions to other regional cultural institutions, such as the Clark Art Institute, Williamstown Theater Festival, Jacob's Pillow and more.
A: Each intern is responsible for his or her own travel expenses.
A: Please email Meghan Robertson.
Event Staff/Ushers work at live events and gallery openings to help assist patrons. Volunteers need to be able to stand for at least an hour at a time (possibly more, depending on event) and communicate clearly and comfortably with the public.
Administrative helpers work with the development department as needed on mailings and other tasks. Participants must have fine motor skills and be very organized. An ability to copy-edit is also desirable.
Kidspace volunteers staff public hours in the Kidspace gallery, encouraging and assisting children in art-making. They can be responsible for clean-up and locking the facilities at the end of their shift. Kidspace volunteers must be able to work unsupervised and have a demonstrated interest in working with children. Kidspace volunteers must be willing to work alone, learn about the works on view, and offer a welcoming presence to visitors.
Gallery sitters We assist Down Street Art in finding staff for temporary downtown galleries during the summer and fall. Gallery sitters must be willing to work alone, learn about the works on view, and offer a welcoming presence to the public.
Other opportunities Past volunteers have assisted with art installation, maintained live art exhibits (plants/animals/etc.), assisted with Free Day and other community activities, and participated in residencies and live performances.
To add your name to our list of volunteer contacts, please contact Catherine at 413.664.4481 ext.8109.